Privacy Policy

WaveLane Freight LLC (“WaveLane,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website and communications, how we use it, and the choices you have.

1) Information We Collect

We may collect the following types of information when you visit our website, request services, or contact us:

• Contact Information: name, company name, email address, phone number, job title
• Service/Business Information: shipping lane details, pickup/delivery locations, freight type, load requirements, carrier onboarding details, compliance documents you submit (if applicable)
• Communication Data: messages you send us via forms, email, phone calls, or SMS
• Website Usage Data: IP address, browser type, device identifiers, pages visited, time spent, referring URLs, cookies and similar tracking technologies

We do not intentionally collect personal information from children.

2) How We Use Your Information

We use the information we collect to:

• Provide freight brokerage and logistics-related services
• Respond to quote requests, carrier onboarding, customer service, and operational updates
• Communicate with you by email, phone, or SMS (when you opt in)
• Improve our website, services, security, and user experience
• Prevent fraud, misuse, and protect our business and users
• Comply with legal obligations and enforce our agreements

3) SMS/Text Messaging — Consent, Opt-Out, and Frequency

If you provide your phone number and opt in to receive text messages from WaveLane, we may send SMS messages for purposes such as:

• service updates (e.g., load status, operational notifications)
• customer support follow-ups
• account/onboarding communication
• important administrative notices

Opt-out: You can unsubscribe at any time by replying STOP to any message.
Help: Reply HELP for assistance, or contact us using the details in the “Contact Us” section.

We do not sell your phone number or use SMS for unrelated third-party marketing without your consent.

4) Sharing of Information (No Selling)

WaveLane is the owner of the information collected through this website.
We do not sell your personal information.

We may share information only as needed in the following limited situations:

• Service Providers / Vendors: companies that help us operate our business (e.g., website hosting, email/SMS providers like RingCentral, analytics tools) under confidentiality and security obligations
• Legal and Compliance: if required by law, regulation, subpoena, court order, or to protect rights, safety, and security
• Business Transfers: if WaveLane is involved in a merger, acquisition, reorganization, or sale of assets (information may be transferred as part of that transaction)

5) Your Rights and Control Over Your Information

You may request to:

• access the personal information we hold about you
• correct or update inaccurate information
• request deletion (where legally permissible)
• opt out of marketing communications at any time
• withdraw SMS consent by replying STOP

To make a request, contact us using the information below. We may need to verify your identity before processing certain requests.

6) Cookies and Analytics

Our website may use cookies and similar technologies to:

• remember preferences
• understand how visitors use our website
• improve performance and security

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7) Security

We take reasonable administrative, technical, and physical precautions to protect your information. Access to personal information is limited to staff or contractors who need it for specific business purposes (e.g., operations, customer support, compliance).

However, no method of transmission over the Internet or storage system can be guaranteed to be 100% secure.

8) Public Areas, Comments, and User-Generated Content

If our website includes public areas (such as blog comments or public posts), any information you publish may be visible to others. If you post personal information and want it removed, contact us. If removal is not possible, we will explain why.

9) Social Media Features and Third-Party Links

Our website may include social media features (e.g., LinkedIn, Facebook) or embedded widgets. These may collect your IP address and set cookies to function properly. Your interactions with these features are governed by the privacy policies of the providers.

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

10) Data Retention

We retain personal information only as long as necessary to:

• provide services and maintain business records
• comply with legal, tax, and regulatory obligations
• resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize information where appropriate.

11) Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version on this page with a new effective date. Where appropriate, we may also notify active customers by reasonable means (e.g., email or administrative notice).

12) Contact Us

If you have questions about this Privacy Policy or believe we are not complying with it, contact us: